Frequently Asked Questions
Can I claim my contacts from my health fund?
Absolutely, provided you have optical cover! When you receive your contact lenses you will also receive a receipt with all the health fund codes and provider numbers. Lodge this receipt to your health fund and they will reimburst you your entitlements
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How much is postage and handling?
We deliver via Australia's Express Post service to either your home or office. We do not have a minimum order to qualify for the heavily discounted prices and as such we have to charge for postage and handling. This is $9.50 for the Express Post service. If you would like your contacts couriered then please email us and we will notify you of the cost.
How long will it take for my order to get to me?
You should expect your order to be delivered within 7-10 working days. If there is any marked delay we will notify you via email. Our current statistics have shown that our customers have been receiving their contact lenses within 4-5 working days.
Can I fax my prescription in?
Yes you can!
Leave the "please select" in the drop down box when you enter your prescription details and select the appropriate number of boxes you would like for each eye. Proceed with the online shopping process as per normal and fax your prescription to +61 (0)8 9399 2522. Our customer service agents will match your faxed presciption with your online order.
Can I swap to a different brand of contact lenses based on my current prescription?
No. The brand and type of contacts that your eye care practitioner prescribed is specific to your eye and you should only order that brand and type of contact lenses. Whilst the parameters (e.g. diameter, BC and the powers) might be the same, the materials are different between each brand and hence a different brand of contacts may fit differently to your eye. Online Optical suggests that you discuss this with your eye care practitioner if you are not happy with your current brand of contact lenses.
What is a valid contact lens prescription
A valid contact lens prescription is a prescription from your eye care professional that is not more that twelve months old. The contact lens prescription will state the brand and type of contacts (e.g. Acuvue Oasys) and the parameters which include the Base Cure, Diameter and Power of the contact lens specific to your eyes.
A spectacle prescription is different from a contact lens prescription. You will need to see your Optometrist for your contact lens prescription.
Contact lens wearers are recommended to see their Optometrist for routine eye health checks on an annual basis. This is because contact lenses can cause subtle but long term damages to the eye.
Internet Security.
Our website is secure and is constantly checked. Online Optical uses SSL security for our credit card transactions. Please email us your contact lens order if you prefer pay with direct deposit. Our email is support@onlineoptical.com.au and we will reply with a confirmation and our banking details for the direct deposit.
What warranty will I get?
Online Optical provides a full warranty against any manufacturing defects. Please email us at support@onlineoptical.com.au should you have any queries.
What is your return policy?
At Online Optical we pride ourselves with great customer service. All the contact lenses we supply have a comprehensive warranty against any manufacturing defects.
Should you change your mind for whatever reason we will be more than happy to provide you with a full refund (less postage) provided that the contact lenses have not been opened and the original boxes are not damaged.
Can't find your contact lenses on our website?
We have accounts with all the Australian suppliers, however to keep our website simple we have not included all the products available. Please email us at support@onlineoptical.com.au and we will reply with the cost and another questions you may have.
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